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1. Open Manage Guests
Select the correct event and find the registration using search and filters.
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2. Check the registration
Confirm the contact information and usable selfie submitted by the guest.
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3. Review matching
Check uploads, completed analysis and available matches.
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4. Deliver carefully
Use supported share/message actions and check their result. Do not assume a link was sent merely because recognition completed.
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5. Maintain records
Use edit/delete and other available actions carefully. A registration is different from an event photograph.
Before you begin
- Respect guest consent and never share another guest’s personalised link.
Common questions
A registered guest has no photos
Check the selfie, processing state and whether uploaded photographs contain a usable face.
The link was not received
Verify saved contact details, messaging configuration and delivery state.