PicPick help and frequently asked questions
Find answers about photo delivery, event registration, uploads and billing. Follow a tutorial for step-by-step setup.
PicPick is universally accessible to fit your studio's workflow. We offer a unified macOS app (optimized for both Intel and Apple Silicon), a Windows x64 desktop application, and fully featured mobile apps for iOS and Android. Additionally, our entire suite of tools is accessible via any modern web browser.
While the web version is incredibly powerful, our native desktop apps utilize hardware acceleration to handle massive workloads. For example, the Print Frame Creator uses your local machine to instantly mathematically scale and crop 300 DPI print-ready files—bypassing the cloud entirely for zero latency. The desktop app also powers our "One-Click Local Copy" tool, allowing you to instantly pull client-selected photos from your hard drive into a separate Lightroom folder.
No. PicPick pioneers the "Single Pay" philosophy. We believe software should scale with your gigs. While we offer studio subscriptions for high-volume users, freelancers can simply pay-as-they-go. You can unlock individual Selection Panels, AI Collections, or purchase extra storage limits for a one-time fee right when you need them.
You retain 100% ownership and copyright of all your creative work. PicPick simply provides a secure, encrypted cloud infrastructure to host and deliver your files. We guarantee complete data privacy: we never sell your data, and we absolutely do not use your private client galleries to train any public AI models.
PicPick Selection Panels eliminate email back-and-forths. You can enforce strict selection rules using "Selection Groups." For example, you can require the client to choose exactly 50 photos for "Album Delivery" and 10 photos for "Parent Prints." The panel prevents the client from submitting their choices until all specific group quotas are met. Clients can also leave specific retouching comments on individual images.
Yes. Our advanced cloud uploader maps your local directory trees directly to your Galleries and Panels. If you drag and drop a master folder containing "Getting Ready," "Ceremony," and "Reception" sub-folders, PicPick perfectly recreates that exact nested structure online, saving you hours of manual sorting.
Instead of forcing clients to download massive 300MB PDF files, our client-side processor automatically extracts, optimizes, and uploads individual page spreads directly from your browser. Clients are presented with a beautiful, interactive flipbook online. They can draw directly on the spreads, drop sticky notes on exact coordinates, and request specific page or image swaps.
Galleries and Panels feature extensive security to protect your unedited work. You can implement a dual-password system (one PIN for general viewing, a separate PIN required to edit or download), enforce automated link expiry dates to ensure clients follow your timeline, and restrict high-resolution downloads either globally or on specific folders marked as "Private".
PicPick Collections utilize a proprietary, enterprise-grade facial recognition engine. You generate a custom, branded QR code and place it at your event. Guests scan the code and take a quick selfie to register. When you upload the final photos, the AI scans every face, matches the biometric embeddings (even handling side profiles), and automatically sends each guest a secure link containing only the photos they appear in.
The Studio CRM replaces your scattered spreadsheets. It features a Lead Pipeline to track inquiries, Contact Management, and a Global Task Engine with estimated vs. actual time tracking. More importantly, it manages Complex Project Logistics: you can group multiple events (e.g., Sangeet, Ceremony, Reception) under a single project, tracking precise dates, times, and GPS coordinates for each.
Yes, the Advanced Crew Coordinator is built specifically for agencies. You can build a roster of photographers, videographers, and editors, tagging them by skill level (Junior to Expert) and noting their equipment. You can assign them to specific events, provide custom call times, override their default day-rates, and track whether their payout status is Pending or Paid.
Our Proposal Builder uses a Centralized Inventory system. For every deliverable (e.g., "Premium Canvas"), you define your internal vendor cost alongside the client's selling price. As you drag and drop items and assign crew members to a multi-page package, the builder invisibly calculates your total operational costs against the total revenue, displaying your exact gross profit margin before you send the quote.
When clients purchase physical print frames, download high-res files, or when you earn referral commissions, the funds enter your PicPick Virtual Wallet. The wallet categorizes funds as "Pending" (clearing phase), "Available" (ready to withdraw), or "Locked" (processing payout). You can withdraw Available funds directly to your Bank Account, UPI, or PayPal at any time.
Yes. The Invoicing system is built for global compliance. You can add specific tax rates per line item (handling complex splits like CGST/SGST in India), apply itemized discounts, and log advance retainer payments. It automatically generates a print-ready PDF containing your custom branding, bank details, and terms.
PicPick features a proprietary, advanced tracking engine that provides enterprise-grade insights. You can monitor live active users currently viewing your galleries, track exact events like file downloads and session starts, and view interactive charts breaking down client traffic by device (Mobile/Desktop) and geographic location.
Instead of sending cold emails weeks later, our feedback widget is embedded directly into the client's gallery or panel. It uses organic triggering algorithms—waiting until a client has favorited or downloaded multiple images—to gently prompt for a 1-5 star rating. It captures deep contextual metadata, so you know exactly which album or project generated the 5-star review shown on your central dashboard.
Still have questions?
If your question isn't listed here, feel free to contact us or start a live chat with our team. We're happy to help!
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Before you share a link
Which tool should I use for photo delivery?
Use Panels for client selections, Galleries for finished files, and QR Collections when event guests register a selfie to find their photos.
Can guests register before the event photos are uploaded?
Yes. Enable guest registration, test the QR code, and display it at the event. Guests can register first and use their personal link when matching photos are ready.
Who can open a guest photo link?
A personal link grants access to that guest’s matches. Ask guests to keep it private, especially when matches include group photos. Use the event settings to control access to the broader collection.
Why are some photos missing from a guest’s results?
Check that the originals finished uploading and that analysis completed. Small or obscured faces may be missed. Use Manage Guests and Manage People to review the results.
Where can I check upload limits and charges?
Check the plan and current allowances in your dashboard. The payment screen shows applicable charges for the selected plan or one-time upgrade.
What should I include in a support ticket?
Include the affected service, the steps you took, the time it happened and any reference code. Keep passwords and verification codes private.