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1. Create a ticket
Choose New ticket and enter subject, category/department and priority.
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2. Explain
Include the service, item, steps and error. Attach supported files when useful.
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3. Read the conversation
Open message history and attachments. Browser Back/Forward can move between ticket list and conversation.
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4. Reply
Send once and confirm your reply appears in the conversation.
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5. Check updates
Replies can generate dashboard/push alerts according to account and device permissions. The conversation contains the authoritative history.
Before you begin
- Do not send passwords, API secrets, SSH keys or card details.
Common questions
A push did not arrive
Check notification permission and the signed-in account/device. The reply can still be present in the ticket.