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1. Review usage
Open the relevant service and check allowance and billing dates.
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2. Read the graph
Uploads this cycle describe the period, not all retained files.
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3. Buy allowance
Use Add allowance/upgrade and review the final quote.
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4. Check AI credits
Recognition, Find Similar and Canvas have separate credit-based operations.
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5. Verify
Confirm the balance changed after checkout before retrying payment.
Before you begin
- Deleting files does not necessarily refund monthly uploads or already consumed credits.
Common questions
The graph is empty despite stored photos
Photos retained from an older cycle do not mean new uploads occurred in the current period.